OFFICE OF THE OMBUDSMAN

(50th Anniversary) confidential, neutral, independent

What it is​

  • The Ombudsman’s office is non-disciplinary and exists as a confidential, informal, advisory resource for students, faculty, and staff to guide them through academic disputes and other interpersonal issues.

 

  • The Ombudsman’s office is independent of the University and is not obligated to share information about the complaints that come through their office. 

 

  • They will not act in a representative capacity but will guide community members through their complaints.

Website: https://www.ombudsman.cornell.edu/

Email:  ombudsman@cornell.edu

Example usages of this office

  • Sally Sue is nervous about a grade she received in her economics class. She expresses her concern to the Ombudsman’s office, and they guide and support her through how to discuss her issue with the Professor.

 

  • Sally Sue is upset about the way that she is being treated in interactions with a Professor (has a fear of discrimination). The Ombudsman’s office is a good resource for her to voice her complaints and create an action plan for future interactions with her Professor.

Examples of common misconceptions 

  • Sally Sue would like the University to take action against her professor for the grade that she received - The Ombudsman’s Office is unable to act in this capacity

  • Sally Sue would like the Ombudsman’s Office to act on behalf of her in interactions with a Professor who she considers is discriminating against her - The Ombudsman’s Office is unable to act in this capacity