Q: My landlord won't turn the heat on and it's winter! Is there a University resource to help me handle that? 

A: Yes! Contact the Office of Off-Campus Living here:

Q: I'm having an issue with one of my professors and I don't know how to talk to her about it. What should I do?  

A: Email us or come to our office hours! We would be glad to help. 

Q: I'm having a bias-related issue with my employer. Should I reach out to financial aid? 

A: No! Depending on the issue, this falls under the Title IX Office, Bias Reporting, or HR. Contact us and we will help you navigate your case. 

Q: I'm not sure I want to open a case for my issue. Can I still come and talk to you? 

A: Yes! We won't pursue any case without your permission. 

Q: Will you log my information if I come to you for help? 

A: We will not log information or do anything without getting your approval. 


The OSA is made up of undergraduate students acting as caseworkers in different fields to navigate issues including conduct violations, grade disputes, enrollment issues, financial aid problems, residency concerns, discrimination and harassment.

Disclaimer: The Office of the Student Advocate is available as a point of contact to help students navigate Cornell bureaucracy and provide advice but does not guarantee any results.

Photography by Savanna Lim

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